Terms & Conditions

Some items are non-returnable. More than 95% of the products on this web site are returnable at little or no risk to the customer. However, some items cannot be returned, such as:

    � Special order or special request items.
    � Free gifts and promotional items.
    � Custom items we make for you.
    � Items you customize for yourself.
    � Used items no longer resalable.
    � Items missing packaging, parts, or instructions.
    � Items specifically marked non-returnable.

Refunds, store credits, and exchanges are given at our discretion after we've evaluated your return. Refunds are issued once a month by check or money order in U.S. currency.

Request an RMA number: Incoming packages without Return Merchandise Authorization (RMA) numbers are returned to sender. To request a RMA number, (Click Here) to provide us with the details of your return. Provide as much information as possible and we'll issue a RMA number for the returnable product.

Where to ship your return: When you receive an RMA number, you'll also receive the address of where to send your return. Some items are returned directly to the manufacturer when 1) the manufacturer prefers to handle returns directly; 2) the return would be delayed by returning it to us; 3) the return requires replacement parts or manufacturer refurbishment.

Please Note: Used items may not be returned for any reason. Items shipped uninsured may not be returned if damaged.

A 20% restocking fee applies to all returns! We do not credit shipping charges, insurance, tax, customs charges, or return shipping fees. Restocking fees calculated from your purchase price of the returned items, minus any discounts received.

Does your return meet this checklist?
    ☑ Contains only returnable merchandise.
    ☑ Properly labeled, including your RMA Number.
    ☑ The package is insured and traceable.
    ☑ Returned within 30 days of shipped date.
    ☑ Product must be unused, clean and not damaged.
    ☑ Original packaging and materials intact.
    ☑ Return shipping costs are the responsibility of the customer.
    ☑ We recommend that you insure your return. We can not accept responsibility if damaged in transit.

If for any reason your return does not meet these requirements your refund will be refused.

Merchandise should be unused, in its original packaging, and in sellable condition. We reserve the right to refuse, refund, exchange, or give a store credit for your return at our sole discretion.

Planet Mobility offers free shipping on most all products we sell however when an item is returned the original outbound shipping charges are deducted from your credit.

Extended Returns (up to 60 days): We can extend our return policy for an additional fee. Items returned within 60 days may qualify for a return at 50% restocking fee. Your returnable item is not guaranteed returnable after 30 days. Contact us for details!

Refunds: All credits will be given after receipt and warehouse inspection approval.

Cancellations: If you cancel your order after it has already shipped or is a custom order built to your color request and or size we consider it a return and the above policies apply. We reserve the right to charge full shipping costs if the item is refused delivery.